Responsible Gambling

We take great pride in providing our players with an enjoyable and safe gaming experience at Quatro Casino. Occasionally, a player might have trouble controlling their gambling time and spending due to addiction, and in those rare occasions we try to help as much as we can. We subscribe to the beliefs of several problem gambling organisations, including Gamblers Anonymous, GamCare and the National Association on Problem Gambling. Based on their knowledge and teachings we provide our customers with assistance and direction. This is a sensitive topic, but one that we take very seriously.

In order to assist our players with responsible gambling, we provide a range of options:

• You have the right to you close your account at any time
• Self-exclusion
• Links to GamCare, Gamblers Anonymous, National Council on Problem Gambling
• Self-help and awareness information
• Customer service staff trained to recognise problem gambling
• At a customer’s request we will freeze their account. During this period of self-exclusion we will not distribute any promotional emails and also prevent new accounts from being opened using all means possible.

Control Guidelines

Most people gamble within their means, but for some it may spiral out of control. In order to help you keep control, please remember the following:

• Only gamble what you can afford to lose.
• Gambling should be entertainment and not used as a way to make a living.
• Avoid chasing losses.
• Keep track of the time and amount of money you spend gambling.
• Use deposit limits and time limits to control yourself.
• If you need to talk to someone about problem gambling, contact Gamblers Anonymous, GamCare or the National Council on Problem Gambling.
• We have provided links and toll-free numbers below for your convenience.

Twenty Questions Compulsive Gambling Test

Do you or someone you care about have a problem? If you are concerned that gambling might have taken over your or someone else's life, then the following questions could help you find out.

Ask yourself the following:

1. Did you ever lose time from work or school due to gambling?
2. Has gambling ever made your home life unhappy?
3. Did gambling affect your reputation?
4. Have you ever felt remorse after gambling?
5. Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
6. Did gambling cause a decrease in your ambition or efficiency?
7. After losing, did you feel you must return as soon as possible and win back your losses?
8. After a win, did you have a strong urge to return and win more?
9. Did you often gamble until your last dollar was gone?
10. Did you ever borrow to finance your gambling?
11. Have you ever sold anything to finance gambling?
12. Were you reluctant to use "gambling money" for normal expenditures?
13. Did gambling make you careless of the welfare of yourself or your family?
14. Did you ever gamble longer than you had planned?
15. Have you ever gambled to escape worry or trouble?
16. Have you ever committed, or considered committing, an illegal act to finance gambling?
17. Did gambling cause you to have difficulty in sleeping?
18. Do arguments, disappointments or frustrations create within you an urge to gamble?
19. Did you ever have an urge to celebrate any good fortune by a few hours of gambling?
20. Have you ever considered self destruction or suicide as a result of your gambling?

Most compulsive gamblers will answer yes to at least seven of these questions.

Gamecare

GAMCARE is the National Association in the U.K. addressing the social impact of gambling.

www.gamcare.org.uk

Gamblers Anonymous

GAMBLERS ANONYMOUS is a fellowship of men and women who share their experiences, strength and hope with each other so that they may solve their common addiction and help others to also recover from a gambling problem.

Gamblers Anonymous:  1-213-386-8789

www.gamblersanonymous.org

The National Council On Problem Gambling

THE NATIONAL COUNCIL ON PROBLEM GAMBLING is a national advocate for programs and services that assist problem gamblers and their families. The NCPG’s mission is to increase public awareness of pathological gambling, ensure the widespread availability of treatment for problem gamblers and their families, and encourage research and programs for prevention and education. The National Council is neither for, nor against legalised gambling. Their primary concern is to help problem gamblers and their families.

National Council on Problem Gambling: 1-800-522-4700

www.ncpgambling.org

Underage Gambling

The legal age for gambling at Quatro Casino is 18 years or older. Do not leave unattended children around your computer while you are using our software and keep your account number and password confidential. In order to protect your children from being exposed to gambling on the internet, we urge you to password protect your casino account, and to make use of software to prevent your children from accessing inappropriate material.

For more information on this, please click here to visit Net Nanny to prevent underage gambling from your computer.